Total Quality Management
What is Total Quality Management?
Total Quality Management (TQM) is an organization-wide approach focused on continuous improvement of products, services, and processes by involving all employees in quality-driven practices.
How Total Quality Management works?
Total Quality Management (TQM) is an organizational philosophy and management approach focused on continuous improvement in all functions — treating quality not as a department's responsibility but as every employee's commitment embedded in every process. Its relevance to HR lies in the parallel application of TQM principles to people processes: customer-focused HR (treating internal stakeholders as customers whose needs drive HR service design), process-oriented HR (documenting, measuring, and continuously improving HR processes rather than relying on individual judgment), and fact-based decision-making (using workforce data rather than intuition to drive HR strategy). Organizations that have applied TQM discipline to HR function design consistently produce more consistent, measurable, and improvable people outcomes than those managing HR as craft-based individual judgment.
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