The Service Coordinator is essential in ensuring efficient service delivery by managing schedules, coordinating with clients, and supporting the service team. This role contributes to customer satisfaction and operational efficiency by streamlining communication and logistics.
- Schedule and dispatch service technicians for maintenance or repair work.
- Coordinate with clients to confirm appointments and address inquiries.
- Maintain accurate records of service requests, work orders, and client interactions.
- Monitor inventory levels of parts and supplies needed for services.
- Assist in preparing reports on service activities and performance metrics.
- Collaborate with the sales team to ensure seamless customer experience.
- Excellent organizational skills for managing schedules efficiently.
- Strong communication skills for client interaction and team coordination.
- Proficiency in using scheduling software or CRM systems like Salesforce or ServiceMax.
- Problem-solving abilities to handle unexpected issues effectively.
The Service Coordinator's performance is evaluated based on timely scheduling of services, high customer satisfaction ratings, effective communication between teams, and maintaining accurate records of all service activities performed within set timelines.
Timely Scheduling
Ensure all services are scheduled promptly without delays.
Customer Satisfaction
Achieve high ratings from customers regarding their experience.
Record Accuracy
Maintain precise documentation of all interactions
Reports to
Operations Manager
Collaborates with
Service Technicians, Sales Team
Leads
- Salesforce
- ServiceMax
- Microsoft Office Suite
Associate degree in Business Administration or related field; 2-3 years experience in a coordination role preferred.
