The Retail Trainer is responsible for enhancing the skills and knowledge of retail staff to improve customer service and sales performance. This role is crucial in ensuring that employees are well-equipped to meet company standards and deliver exceptional shopping experiences.
- Develop and implement training programs for retail staff.
- Conduct workshops, seminars, and on-the-job training sessions.
- Evaluate the effectiveness of training programs through assessments.
- Collaborate with store managers to identify training needs.
- Update training materials based on new products or policies.
- Provide feedback and coaching to employees post-training.
- Excellent communication and presentation skills.
- Strong understanding of retail operations and customer service principles.
- Ability to design engaging learning materials.
- Proficient in using e-learning platforms.
The Retail Trainer's success is measured by improvements in employee performance metrics, increased sales figures post-training, enhanced customer satisfaction scores, and successful implementation of new product knowledge across teams within set timelines.
Employee Performance
Improvement in staff performance metrics after training.
Sales Growth
Increase in sales figures following targeted trainings.
Customer Satisfaction
Enhancement of customer satisfaction scores due to improved service quality.
Reports to
Training Manager
Collaborates with
Store Managers, HR Department
Leads
- Microsoft PowerPoint
- Zoom or other video conferencing tools
Bachelor's degree in Education, Business Administration or related field; 2-4 years experience as a trainer preferably within the retail industry.
