The Debt Collector is responsible for recovering overdue payments from clients and ensuring that the company's accounts receivable are maintained at optimal levels. This role is crucial in maintaining cash flow and minimizing financial losses by effectively negotiating payment plans.
- Contact debtors via phone, email, or mail to collect outstanding debts.
- Negotiate payment plans with debtors to settle outstanding balances.
- Maintain accurate records of all communications and transactions with debtors.
- Investigate and resolve discrepancies in debtor accounts.
- Collaborate with legal teams when necessary to pursue legal action against defaulters.
- Provide regular reports on collection activities and progress to management.
- Strong negotiation skills for effective communication with debtors.
- Excellent problem-solving abilities to resolve account discrepancies.
- Proficient in using accounting software and databases for record-keeping.
- Ability to handle difficult conversations professionally.
The Debt Collector's performance is evaluated based on successful recovery of overdue payments, reduction in delinquency rates, adherence to compliance standards, and maintenance of positive client relationships during the collection process.
Recovery Rate
Achieve target recovery rate for overdue accounts.
Delinquency Reduction
Decrease in overall delinquent account percentage.
Compliance Adherence
Ensure all collections adhere to regulatory standards.
Reports to
Collections Manager
Collaborates with
Legal Team, Customer Service Representatives
Leads
- QuickBooks
- Microsoft Excel
- CRM Software
High school diploma or equivalent; experience in collections or customer service preferred.
