The Bank Teller is a crucial front-line role responsible for providing excellent customer service while handling financial transactions. This position supports the bank's operations by ensuring accurate and efficient processing of deposits, withdrawals, and other banking services.
- Process customer transactions including deposits, withdrawals, and payments.
- Maintain accurate records of all transactions.
- Assist customers with account inquiries and provide information on banking products.
- Balance cash drawer at the end of each shift to ensure accuracy.
- Identify opportunities to cross-sell bank products and services.
- Adhere to security procedures to protect against fraud.
- Strong numerical skills for handling cash accurately.
- Excellent customer service skills with a friendly demeanor.
- Attention to detail for maintaining transaction accuracy.
- Ability to work efficiently in a fast-paced environment.
The performance of the Bank Teller is evaluated based on transaction accuracy, customer satisfaction scores, adherence to security protocols, and successful promotion of bank products during interactions with clients.
Transaction Accuracy
Minimize errors in processing financial transactions.
Customer Satisfaction
Achieve high satisfaction ratings from client feedback surveys.
Product Promotion
Increase in referrals or sales of additional banking services.
Reports to
Branch Manager
Collaborates with
Customer Service Representatives
Leads
- Teller Software Systems
- Cash Handling Equipment
High school diploma or equivalent; previous experience in cash handling or customer service preferred.
