HR Performance Metrics

Quality of hire is the metric that makes all other recruiting metrics meaningful: time-to-fill, cost per hire, and offer acceptance rate are process efficiency metrics that measure how well the recruiting function operates, but quality of hire measures whether the recruiting function is achieving its core purpose — bringing in people who deliver value. The most important operational decision is defining the components and weights of the composite score before measurement begins: organizations that define quality of hire retroactively based on available data are measuring what they can rather than what matters. Minimum viable quality of hire measurement — 90-day manager rating and 12-month retention — is achievable for any organization and provides significantly more strategic value than tracking only process metrics.